At Bin Hassan Store, we want you to be completely satisfied with your purchase. We take utmost care in packaging and delivering our unstitched and stitched apparel. However, if you face any issue with your order, we are here to assist you.
1. Return & Exchange Eligibility
You are eligible for an exchange or return under the following conditions:
- The item received is damaged, defective, or flawed.
- The wrong article, size, or color has been delivered to you.
- Requests must be raised within 7 days of receiving your order.
2. Conditions for Return/Exchange
To be eligible for an exchange, the item must meet the following criteria:
- The product must be unworn, unwashed, and unused.
- All original product tags, labels, and packaging must be intact.
- Proof of purchase (such as order confirmation or invoice) must be provided.
3. Size Exchanges
If an item doesn’t fit properly, you can request a size exchange. The product must meet the unused and tagged criteria mentioned above. Note: Delivery charges for exchanges due to sizing issues may apply.
4. Refund Policy
- We do not offer cash refunds.
- In case of verified defective or out-of-stock items, we issue store credit or process a product replacement.
5. How to Initiate a Return or Exchange
To start a return or exchange request, please reach out to us with your order details and photos of the issue:
- Phone / WhatsApp: 0300-6162086
- Store Address: Shop No. 26, Sitara Market, Factory Area, Faisalabad, Pakistan
- Email: support@binhassan.store