Frequently Asked Questions (FAQs)
Welcome to Bin Hassan Store. We are here to answer any questions you may have about our products, orders, shipping, and services.
1. Ordering & Products
Q: What types of clothing do you offer?
A: We specialize in premium unstitched and stitched apparel for Ladies, Kids, and Men. Our collections feature traditional and contemporary designs crafted from high-quality fabrics like Lawn, Dhanak, Cotton, and Velvet.
Q: How do I choose the correct size?
A: Every clothing article comes with a detailed size chart on its product page. Please refer to the measurements carefully before placing your order to ensure the perfect fit.
Q: Are the actual colors of the dresses the same as shown in pictures?
A: We make every effort to display the colors of our products as accurately as possible. However, due to various types of computer or mobile screen settings and lighting during photography, minor variations in color may occur.
2. Shipping & Delivery
Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Free Cash on Delivery (COD) across all cities and towns in Pakistan.
Q: How long does delivery take?
A: Standard delivery across Pakistan typically takes 3 to 5 working days from the date of order confirmation. During peak festive seasons or sales, delivery might take slightly longer.
Q: How can I track my order?
A: Once your order is dispatched from our warehouse in Faisalabad, you will receive a tracking update via SMS or WhatsApp with your courier tracking details.
3. Returns, Exchanges & Refunds
Q: What is your return and exchange policy?
A: We want you to love what you buy! If you receive a product that is damaged, defective, or incorrect, you can request an exchange within 7 days of delivery.
Q: Can I exchange a dress if it doesn’t fit?
A: Yes, size exchanges are possible provided the item is unworn, unwashed, and has all original tags and packaging intact. Delivery charges for exchanges due to sizing issues may apply.
Q: Do you offer cash refunds?
A: We do not offer cash refunds. However, store credits or product replacements are issued for verified eligible returns.
4. Payment & Security
Q: What payment methods do you accept?
A: Currently, we primarily offer Cash on Delivery (COD) for a secure and hassle-free shopping experience across Pakistan.
Still Have Questions?
If you couldn’t find the answer to your query, feel free to reach out to us:
- Phone / WhatsApp: 0300-6162086
- Store Address: Shop No. 26, Sitara Market, Factory Area, Faisalabad, Pakistan
- Email: support@binhassan.store